Terms and Conditions

Welcome to Skybook.ag. By accessing our website and using our services, you agree to be bound by the following Terms and Conditions. These terms are designed to ensure a safe, transparent, and responsible gaming environment for all users. Please read them carefully before participating.

1. Acceptance of Terms

By creating an account or using any services provided by Skybook.ag, you confirm that you have read, understood, and agreed to these Terms and Conditions. Skybook.ag is licensed and regulated by the Anjouan Gaming Commission under License No. ALSI-202509042-FI1, issued by the Government of the Autonomous Island of Anjouan, Union of the Comoros.

All activities conducted through this website are operated under the authority of this license and in compliance with the applicable laws and regulations governing online gaming in Anjouan. If you do not agree to these Terms, you must immediately stop using our services. Continued use after any updates constitutes acceptance of the revised Terms.

2. Eligibility

i. Age Requirement

Participation in our services is limited to individuals aged 18 years or older, or the minimum legal age required in their jurisdiction of residence, whichever is higher. Skybook.ag reserves the right to request valid government-issued photo identification and proof of address at any time to verify age and identity. Accounts failing verification may be suspended or terminated.

ii. Countries with restricted access

Residents of the following countries and territories are not permitted to register, deposit, or place wagers:

  • A: Afghanistan - Albania - Algeria - American Samoa - Andorra - Angola - Anguilla - Antarctica - Antigua and Barbuda - Armenia - Aruba - Australia - Austria - Azerbaijan
  • B: Bahamas - Bahrain - Bangladesh - Barbados - Belarus - Belgium - Benin - Bhutan - Bosnia and Herzegovina - Botswana - Brunei Darussalam - Bulgaria - Burkina Faso - Burundi
  • C: Cambodia - Cameroon - Cape Verde - Cayman Islands - Central African Republic - Chad - Christmas Island - Cocos (Keeling) Islands - Comoros - Congo, Republic of (Brazzaville) - Cook Islands - Costa Rica - Croatia - Cuba - Cyprus - Czech Republic
  • D: Democratic Republic of the Congo (Kinshasa) - Denmark - Djibouti - Dominica
  • E: East Timor (Timor-Leste) - Egypt - Equatorial Guinea - Eritrea - Estonia - Ethiopia
  • F: Falkland Islands - Faroe Islands - Fiji - Finland - France - French Guiana - French Polynesia - French Southern Territories
  • G: Gabon - Gambia - Georgia - Germany - Ghana - Gibraltar - Great Britain - Greece - Grenada - Guadeloupe - Guam - Guinea - Guinea-Bissau - Guyana
  • H: Haiti - Holy See - Hungary
  • I: Iceland - India - Iran (Islamic Republic of) - Iraq - Ireland - Israel - Italy - Ivory Coast (Cote d'Ivoire)
  • J: Jamaica - Jordan
  • K: Kazakhstan - Kenya - Kiribati - North Korea - South Korea - Kosovo - Kuwait - Kyrgyzstan
  • L: Laos - Latvia - Lebanon - Lesotho - Liberia - Libya - Liechtenstein - Lithuania - Luxembourg
  • M: Macedonia, Republic of - Madagascar - Malawi - Malaysia - Maldives - Mali - Malta - Marshall Islands - Martinique - Mauritania - Mauritius - Mayotte - Micronesia - Moldova - Monaco - Mongolia - Montenegro - Montserrat - Morocco - Mozambique - Myanmar (Burma)
  • N: Namibia - Nauru - Nepal - Netherlands - Netherlands Antilles - New Caledonia - New Zealand - Niger - Nigeria - Niue - Northern Mariana Islands - Norway
  • O: Oman
  • P: Pakistan - Palau - Palestinian territories - Papua New Guinea -Pitcairn Island - Poland - Portugal
  • Q: Qatar
  • R: Reunion Island - Romania - Russia - Rwanda
  • S: Saint Kitts and Nevis - Saint Lucia - Saint Vincent and the Grenadines - Samoa - San Marino - Sao Tome and Príncipe - Saudi Arabia - Senegal - Serbia - Seychelles - Sierra Leone - Slovakia - Slovenia - Solomon Islands - Somalia - South Africa - South Sudan - Spain - Sri Lanka - Sudan - Suriname - Swaziland - Sweden - Switzerland - Syria
  • T: Tajikistan - Tanzania - Tibet - Togo - Tokelau - Tonga - Tunisia - Turkey - Turkmenistan - Turks and Caicos Islands - Tuvalu
  • U: Uganda - Ukraine - United Arab Emirates - United Kingdom - United States - Uzbekistan
  • V: Vanuatu - Vatican City State (Holy See) - Virgin Islands (British)
  • W: Wallis and Futuna Islands - Western Sahara
  • Y: Yemen
  • Z: Zambia - Zimbabwe

Players are responsible for ensuring that online gaming is legal within their jurisdiction. Skybook.ag will not be held liable for violation of local laws.

iii. Recreational Use Policy

Skybook.ag is a recreational sportsbook and casino designed solely for personal entertainment. Our platform is intended for casual play and to promote a fair, balanced, and enjoyable betting experience for all users.

When an account’s betting activity differs from the typical recreational play patterns our platform is designed to support, such activity may be subject to review by management. Skybook.ag reserves the right to evaluate account behavior to ensure compliance with our recreational use policy and to prevent practices inconsistent with fair play.

To maintain an active status consistent with recreational standards, players are expected to demonstrate regular engagement — generally reflected by placing approximately ten (10) wagers per week. This guideline helps verify that the account remains active within recreational parameters and assists with the smooth processing of future withdrawal requests.

Certain withdrawal requests may be subject to additional review or verification by management as part of our standard compliance procedures. Skybook.ag reserves the right to take any necessary action to uphold the integrity of its recreational environment, including account suspension or closure where appropriate.

3. Account Registration and Management

i. Account Creation

You must provide accurate, complete, and current information during registration. Duplicate or fraudulent accounts are prohibited and will be closed. Any bonuses, winnings, or promotions linked to these accounts will be lost. If you think your account was duplicated by mistake, please contact our customer support.

ii. Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. Notify Skybook immediately at [email protected] if you suspect unauthorized access. Skybook is not liable for losses resulting from unauthorized account use due to user negligence.

iii. Verification (KYC)

Skybook.ag implements Know Your Customer (KYC) procedures in accordance with Anti-Money Laundering (AML) standards. You may be required to submit identification documents (e.g., government ID, utility bill) prior to withdrawal or at any time for security review.

iv. Account Activity

Skybook.ag is intended for personal, recreational use only. You agree to use our platform lawfully and avoid any activities that could be:

  • Illegal: This includes money laundering, fraud, or match-fixing.
  • Harmful: Actions that could damage, disable, overload, or hinder our services.
  • Disruptive: Interfering with the smooth operation of our platform or networks.

Players must ensure they have an equal amount wagered on full games and derived events before requesting a payout. Derived events include, but are not limited to, live betting, quarter betting, team props, player props, and minor league bets.

We reserve the right to monitor account activity and take action, such as suspension or termination, if we suspect any suspicious behavior.

v. Prohibited Use of Automated Software

The use of automated tools like bots or scripts to interact with our site is strictly forbidden. Any accounts found using these methods will be immediately closed, and all bets canceled. We reserve the right to take additional legal action if necessary.

4) Deposits and Payouts

i. Deposits

Deposits can be made via approved methods, including credit cards, cryptocurrencies, and money transfers. Each deposit is subject to a 1x rollover before withdrawal is permitted. Additional verification may be required for certain payment types.

ii. Payouts

Withdrawals are processed promptly, generally within 24–72 hours after verification.
Players must submit valid ID and proof of address for security clearance prior to any payout.
Skybook reserves the right to withhold withdrawals pending completion of verification or in the event of suspicious activity.

iii. Restricted Countries for Deposits and Payouts

Residents of the following countries can open an account but are limited to using cash and cryptocurrency only, with no access to credit cards:

  • A: Argentina
  • B: Belize - Bermuda - Bolivia - Brazil
  • C: Chile - China - Colombia
  • E: Ecuador - El Salvador
  • G: Greenland - Guatemala
  • H: Honduras - Hong Kong
  • I: Indonesia
  • J: Japan
  • M: Macao
  • N: Nicaragua
  • P: Panama - Paraguay - Peru - Philippines
  • S: Singapore
  • T: Taiwan (Republic of China) - Thailand - Trinidad and Tobago
  • U: Uruguay
  • V: Vietnam

iv. Chargebacks

If you dispute a deposit made with your credit card (a chargeback), it's important to know that Skybook.ag takes this seriously. Here's what might happen:

  • We'll investigate the reason for the chargeback.
  • Your account may be suspended while we investigate.
  • The disputed amount could be deducted from your account balance.
  • A fee might be applied to cover processing costs.

If you have repeated chargebacks, your account could be permanently closed. If you believe a mistake was made and a chargeback was filed in error, please contact our customer support team.

5. Opt out

If you don't want to receive promotional emails or texts from us, you can opt out in two ways:

  • Contact customer support: Just send an email to [email protected] and let them know you want to unsubscribe.
  • Use the opt-out link: Look for the unsubscribe option in our emails and SMS messages.

Important note: Even if you opt out of marketing messages, you may still receive essential account updates or transactional messages related to your activity on our platform.

6. Privacy and Data Protection

Skybook.ag is committed to maintaining the highest standards of data protection and user privacy.
We comply with international data protection regulations, including the General Data Protection Regulation (GDPR) where applicable.

Personal and financial data are processed solely for legitimate purposes such as account management, payment processing, security verification, and AML compliance. All sensitive data is stored in encrypted databases and transmitted using SSL encryption.

Access to user data is limited to authorized personnel bound by confidentiality obligations. Skybook.ag does not sell, rent, or share user data with third parties except as required by law.

Users may request access, correction, or deletion of their personal information by contacting our customer service department at [email protected]. In the event of a data breach, affected users and relevant authorities will be notified in accordance with data protection laws.

By using Skybook.ag, you consent to the processing of your personal data as described here and in our Privacy Policy.

7. Security

Skybook.ag utilizes strong security measures to safeguard your personal and financial data. This includes advanced encryption technologies to protect your information during transfers and while it's stored on our systems. We regularly update our security protocols to ensure they meet industry standards. However, it's important to understand that no security system is foolproof, and you acknowledge there is inherent risk when providing any personal information online.

For your peace of mind, all transactions and wagers are logged and kept for 90 days. If you have any questions about security or your information, you can contact us at [email protected].

8. Responsible Gambling

Skybook.ag promotes responsible gambling and provides tools to help players manage their activity:

  • Self-exclusion options (temporary or permanent).
  • Deposit and loss limits (daily, weekly, or monthly).
  • Reality checks to track session time.

Skybook does not target minors or promote gambling as a financial solution.

If you or someone you know may have a gambling problem, please seek help from:

9. Bonuses and Promotions

All promotional offers, bonuses, and free plays are subject to specific Bonus Terms and Conditions, which include details about wagering requirements, time limits, and eligibility.
Players should review all promotional terms before participating. Skybook reserves the right to modify or withdraw promotions at any time.

10. Betting Rules

All wagers are governed by Skybook.ag’s official Sportsbook Rules, available on the website.
It is the player’s responsibility to review these rules before placing bets. Skybook reserves the right to void or adjust wagers in the event of palpable errors, technical malfunctions, or suspicious betting activity.

11. Anti-Money Laundering (AML) Compliance

Skybook.ag adheres to international AML/CFT (Counter Financing of Terrorism) standards. We monitor all transactions and report suspicious activities to the relevant Financial Intelligence Unit (FIU). Verification is required for transactions of USD 10,000 or more, or equivalent cumulative amounts. Failure to comply with verification procedures may result in account suspension or termination.

12. Liability Waiver

While Skybook.ag strives to provide a reliable and secure platform, we cannot be held liable for any damages that may arise from your use of our services. This includes direct, indirect, incidental, special, or consequential damages. We are not responsible for errors, mistakes, or inaccuracies of content, unauthorized access to our systems, interruptions or cessation of service, or the presence of bugs or viruses. Ultimately, by using our services, you acknowledge that you do so at your own risk. It's important to note that some jurisdictions limit the exclusion or limitation of liability, so these limitations may not apply in all cases.

13. Dispute Resolution

Skybook.ag is committed to resolving disputes quickly and fairly. Players may submit complaints via [email protected]/, providing their username, details of the issue, and any relevant documentation. Complaints will be acknowledged within one (1) business day and resolved within fourteen (14) days.

If a satisfactory resolution cannot be reached, users may escalate the complaint to the Anjouan Gaming Commission at [email protected] for independent Alternative Dispute Resolution (ADR).

14. Governing Law and Jurisdiction

Skybook.ag is operated by INTERNATIONAL RADICAL INVESTMENT SOCIEDAD ANONIMA, licensed and regulated by the Anjouan Gaming Commission under License No. ALSI-202509042-FI1. These Terms and all related disputes shall be governed by and construed in accordance with the laws of Anjouan. Any disputes not resolved internally or through ADR shall be subject to the exclusive jurisdiction of the courts of Anjouan.

15. Account Termination

Skybook maintains the right to close your account and restrict your access to our services without prior notice. This action may be taken for various reasons, including but not limited to: violating these Terms and Conditions, suspected fraudulent behavior, unauthorized use of automated systems, or activities detrimental to the integrity of our platform. Once your account is terminated, your ability to use our services immediately ends. Any bets placed before termination will be processed unless they contravene these terms. Remaining funds in your account will be returned, minus any outstanding charges or fees.

16. Changes to Our Terms and Conditions

Skybook.ag reserves the right to modify these Terms and Conditions at any time. Unless stated otherwise, changes take effect upon posting on our website. We encourage players to review these Terms regularly. Continued use after updates signifies acceptance of the revised Terms.

17. Contact Information

Should you have any inquiries or require clarification regarding these Terms and Conditions, we encourage you to contact our support team through the following channels: